Legal
Privacy Policy
Last updated: 3 May 2025
1. Introduction
Sejahtera ("we", "our", or "us") is committed to handling your personal information with care, discretion, and transparency. This Privacy Policy describes what information we collect, why we collect it, and how it is used when you engage with our website or enquire about our family law guidance services.
We operate under the Personal Data Protection Act 2010 (PDPA) of Malaysia, which governs the processing of personal data in commercial transactions. By using our website or submitting an enquiry, you acknowledge and accept the practices described here.
If you have questions about this policy or how your data is handled, you are welcome to contact us at [email protected] at any time.
2. Data We Collect
We collect only the information needed to respond to your enquiries and to provide our services responsibly.
Information you provide directly
- Full name, as entered in our contact form
- Email address, for correspondence
- Phone number, if you choose to provide it
- Your message or enquiry, as typed in the form
Information collected automatically
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring URL (the page that brought you here)
- Cookie identifiers (see Section 5)
Legal basis for processing: We process your data on the basis of your consent (when you submit a form), our legitimate interest in improving our website, and to fulfil any pre-contractual or contractual obligations where you become a client.
Retention: Enquiry data is retained for up to 24 months from the date of your last contact with us, after which it is securely deleted unless a client relationship has been established.
3. How We Use Your Data
Your information is used thoughtfully and only for the purposes described below.
Responding to enquiries
When you contact us, we use your name, email, and phone number to respond to your questions about our services in a timely and personal manner.
Service delivery
If you engage our services, we use relevant personal details to prepare documentation, manage your matter, and communicate progress updates throughout the engagement.
Website improvement
Anonymised usage data helps us understand which parts of our website are most helpful and where we can improve the experience for visitors.
Legal compliance
We may retain and use data where required by Malaysian law, regulatory obligations, or lawful authority.
We do not sell, rent, or otherwise transfer your personal data to third parties for marketing purposes. We do not engage in automated profiling or decision-making based on your data.
Limited data may be shared with trusted third-party service providers (such as hosting or analytics providers) who are bound by confidentiality obligations and may not use your data for their own purposes.
4. Data Protection Measures
We take the security of your personal information seriously and maintain appropriate technical and organisational safeguards.
Encryption
All data transmitted to and from our website is protected using TLS (Transport Layer Security) encryption.
Secure storage
Data is stored on access-controlled servers. Only staff with a clear need to access your information are permitted to do so.
Access controls
Internal access to personal data is restricted by role and logged for audit purposes.
Breach response
In the event of a data breach that affects your rights, we will notify you and the relevant authority without undue delay, in accordance with applicable law.
6. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia) and applicable data protection principles, you have the following rights in relation to your personal data.
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Right to access
You may request a copy of the personal data we hold about you.
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Right to rectification
If any information we hold is inaccurate or incomplete, you may ask us to correct it.
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Right to erasure
You may request deletion of your personal data where we no longer have a lawful basis for retaining it.
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Right to object
You may object to us processing your data in certain circumstances, including for direct marketing.
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Right to data portability
Where technically feasible, you may request your data in a structured, machine-readable format.
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Right to withdraw consent
Where processing is based on your consent, you may withdraw it at any time. This does not affect the lawfulness of processing carried out before withdrawal.
To exercise any of the above rights, please write to us at [email protected]. We will respond within 21 days. You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe your rights have not been respected.
7. Third-Party Links
Our website may contain links to external websites, such as court portals or legal resources. These sites are operated independently and have their own privacy practices. We are not responsible for their content or data handling, and we encourage you to review their policies before sharing any personal information with them.
8. Children's Privacy
Our website and services are intended for adults (aged 18 and above). We do not knowingly collect personal information from children under the age of 18. If you believe a child has submitted personal data through our website, please contact us at [email protected] and we will take appropriate steps to remove that information.
Where matters involve the welfare of children (as is common in family law proceedings), any data relating to minors is handled with the highest degree of discretion and in line with our professional obligations under Malaysian law.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to check this page periodically. Continued use of our website following any update indicates your acceptance of the revised policy.
For material changes that significantly affect how we handle your data, we will take reasonable steps to bring them to your attention — for example, through a notice on our homepage.
10. Contact
Sejahtera is the data controller for information collected through this website. If you have any questions, concerns, or requests relating to this Privacy Policy or how your personal data is handled, please reach out using the details below.
Data enquiries
[email protected]Phone
+60 12-409 7286Registered address
Level 7, Menara KEN TTDI,
Jalan Burhanuddin Helmi, 60000 Kuala Lumpur